Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a standard return under our 30-day return policy, your item must be unused, in its original condition, and returned with its original packaging, accessories, and any included components.

A receipt or proof of purchase is required.

This does not affect any statutory rights you may have under applicable consumer protection laws, including rights relating to defective or non-conforming products.

How to Start a Return
 To start a return, please contact us at:  support.remotemode@gmail.com

Important Return Shipping Information:

  • Return Shipping Costs: 

    Return shipping costs depend on the reason for the return.

    For defective, damaged, or incorrect items, RemoteMode will arrange an appropriate resolution at no additional cost to the customer, in accordance with applicable consumer protection laws.

    For standard returns (such as a change of mind), return shipping arrangements and any applicable costs will be communicated before the return is authorized, subject to applicable consumer rights.

    Please contact us before sending any item back. Returns sent without prior coordination may experience processing delays.
  • Return Address:

Once your return request has been reviewed and approved, we will provide you with the appropriate return address and shipping instructions.

Please do not send items back to the sender's address shown on the original package unless specifically instructed by our support team, as this may not be the authorized return location.

For assistance, please contact support.remotemode@gmail.com.

  • Damages and issues:

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or incorrect.

To help us review and resolve the issue efficiently, please email support.remotemode@gmail.com with your order number, a brief description of the issue, and clear photos or videos where relevant.

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable consumer protection laws.

We will cover any applicable costs associated with resolving verified damaged, defective, or incorrect orders, as required by law.

Nothing in this policy limits your statutory consumer rights.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Right of Withdrawal

For purchases subject to European Union consumer protection laws, customers generally have the right to withdraw from their purchase within 14 days of receiving their goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at support.remotemode@gmail.com with a clear statement of your decision to withdraw before the withdrawal period expires.

You may inspect the product as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Following withdrawal, goods must generally be returned within 14 days of notifying us of your decision, unless we have agreed to collect them.

We will reimburse eligible payments, including applicable standard delivery costs, without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Return shipping costs will be handled in accordance with applicable law and the information provided to you before purchase.

Nothing in our voluntary 30-day return policy limits your statutory consumer rights.

Refunds

Once we receive and inspect your return, we will notify you of its status.

For approved returns under our voluntary 30-day return policy, refunds will be issued to your original payment method within 10 business days of approval, unless otherwise required by applicable law.

For returns made under a statutory right of withdrawal, refunds will be processed in accordance with the applicable legal deadlines and requirements, as outlined above.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support.remotemode@gmail.com.