Frequently Asked Questions

Quality gear takes time to ship safely. Here's what to expect:

• Processing: 1–3 business days
• Delivery: typically 7–30 business days, depending on your location
• Tracking provided for every order

If you're in a rush, we might not be the right fit. If you want a setup that lasts, you're in the right place.

Most likely yes, if you are ordering internationally. As the importer of record, you are responsible for any local taxes, duties, or brokerage fees. We don't control these and they aren't included in our prices. We recommend checking your local regulations before ordering to avoid surprises.

Yes — we offer free worldwide tracked shipping on all orders. The shipping cost is included in the product price. You won't see any surprise fees at checkout beyond any applicable local duties.

If your order hasn't been shipped yet, we may be able to update your address. Contact us immediately at support.remotemode@gmail.com with your order number and the correct address. Once an order has been dispatched, we cannot redirect it.

We offer a 30-day return window from the date of delivery for unused items in their original packaging. We don't believe in trapping customers — if the product doesn't improve your setup, you can return it. To start a return, email us at support.remotemode@gmail.com.

Inspect your package immediately upon arrival. If something is broken or defective, contact us within 48 hours of delivery with clear photos of the damage. We'll make it right - either by sending a replacement or issuing a full refund. No arguments, no hassle.

Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The funds will be returned to your original payment method. Processing times may vary slightly depending on your bank or payment provider.

We don't offer direct exchanges at this time. If you'd like a different product or variant, please return your original item for a refund and place a new order. Contact us at support.remotemode@gmail.com and we'll guide you through the process.

Yes. The NomadFold Travel Keyboard connects via Bluetooth 5.0 and is compatible with:

• MacBook (all models)
• Windows laptops and tablets
• iPhone and iPad (iOS)
• Android phones and tablets
• Surface and other Bluetooth-enabled devices

No drivers or dongles required — just pair and type.

The NomadScreen Pro connects via USB-C (DisplayPort Alt Mode) and is compatible with most modern MacBooks, Windows laptops, and tablets that support video output over USB-C. If your device uses a different port, a USB-C adapter (not included) will be required. Check your laptop specs to confirm USB-C video output support.

No. The NomadFold Travel Keyboard includes a built-in precision touchpad that handles all navigation — clicking, scrolling, and multi-finger gestures. You don't need to carry a separate mouse.

The keyboard is designed to last a full workday on a single charge. It charges via USB-C — the same cable you likely already carry. Exact battery life may vary depending on usage intensity and Bluetooth activity.

Yes. The keyboard uses durable aluminium construction with properly dampened hinges. Multiple verified buyers have used them daily for over a year with no degradation in build quality. It's designed for real work, not just occasional use.

Yes. Our store is powered by Shopify, which is Level 1 PCI DSS compliant — the highest level of payment security certification. Your payment data is fully encrypted and we never store your credit card information on our servers.

We accept all major payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Prices are displayed in USD by default, but our store supports multiple currencies. You can change the currency using the selector in the header. Your bank or payment provider may apply a currency conversion fee for non-USD transactions.

Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your package. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us at support.remotemode@gmail.com.

Orders can be cancelled before they are shipped. If you need to cancel, email us immediately at support.remotemode@gmail.com with your order number. Once an order has been dispatched, we're unable to cancel it - but you can return it within 30 days of delivery.

International tracking updates can sometimes be delayed by several days, particularly when a package is in transit between countries or clearing customs. If your tracking hasn't updated in more than 10 business days, please contact us at support.remotemode@gmail.com and we'll investigate with our fulfillment partner.

We're sorry about that. Please email us at support.remotemode@gmail.com with your order number and a photo of what you received. We'll send the correct item or issue a full refund — whichever you prefer, at no extra cost to you.